Industry:
CONSUMER PRODUCT MANUFACTURING
Service:
extended workbench
TOOL:
UIPATH
35+
processes automated
3
years of partnership
3
dedicated resources deployed
Client Overview
A global leader in consumer product manufacturing with iconic international brands operates across multiple markets worldwide. With operations spanning various countries, including India and the Netherlands, the organisation needed scalable automation resources to streamline its complex business processes while maintaining operational excellence across diverse geographical locations.
The Challenge
After the success of their first automation project with RPATech, the client recognized the immense potential of process automation across their organization. However, they faced several scaling challenges:
- Rising automation demands from various headquarters across different regions, creating an urgent need for expanded automation capabilities.
- Time-consuming recruitment process for specialized RPA resources that would delay their automation roadmap and slow down momentum.
- Fluctuating resource requirements during peak business periods requiring flexible scaling without long-term hiring commitments.
- Geographic distribution challenges with operations across India and Netherlands requiring seamless collaboration across time zones.
- Limited in-house automation capacity to handle the growing pipeline of processes requiring digital transformation.
They needed a solution that could provide immediate access to skilled automation professionals who could integrate seamlessly with their existing teams and scale dynamically based on business needs—without the overhead of lengthy hiring cycles.
The Solution: Extended Workbench (EWB)
Our journey with the client began with one successful process automation solution. This initial success built the client’s confidence in our capabilities. They wanted to automate more processes across their organization but needed a scalable approach.
This led to an expanded engagement through our Extended Workbench (EWB) service. The EWB model provided them with dedicated automation specialists. These specialists worked as an extension of their internal team. This model enabled:
- Instant access to skilled resources – Eliminated lengthy hiring cycles and provided immediate expertise in RPA development, business analysis, and project management.
- Seamless team integration – Our professionals worked directly with the client’s internal teams, ensuring knowledge transfer and collaborative delivery.
- Flexible scaling capability – Resources could be scaled up during peak periods and optimised during regular operations.
- Cross-geographic collaboration – Our team effectively coordinated across India and the Netherlands locations, ensuring consistent delivery standards.
The Outcomes
Over 3 years of partnership, RPATech delivered exceptional results:
- 35+ processes automated and custom applications developed, covering critical business functions across multiple departments.
- 3 dedicated resources deployed strategically across India and Netherlands locations, ensuring optimal coverage and support.
- Significant time savings in resource acquisition – eliminated months of hiring cycles for specialized RPA talent.
- Seamless scalability during high-demand periods without the overhead of permanent hiring or complex vendor management.
- Enhanced operational efficiency through consistent automation delivery and continuous process optimization.
- Strong partnership foundation – What began as a single process automation evolved into a comprehensive automation transformation journey.
The EWB model enabled the client to maintain complete control over their automation roadmap while benefiting from RPATech’s specialized expertise and flexible resource allocation, proving that the right partnership can accelerate digital transformation without compromising operational control.
