Healthcare institutions deal with many repeatable and iterative administrative tasks such as billing, claims processing, patient admittance, collating patients’ reports & data, and providing medical prescriptions. They use the conventional method or off-the-shelf software to carry out these daily operations. Manually processing these tasks while focusing on the core tasks is tedious, labor-intensive, and time-consuming. Additionally, healthcare institutions need to comply with governmental rules and regulations to remain updated with the current changes and smooth functioning. However, manual processing poses limitations in regulatory compliance, resulting in hefty fines for medical institutions. Therefore, introducing RPA in healthcare industry can be a revolutionary step to eliminate these impediments and ensure patient-centered delivery of services.


About The Client

Our client is India’s leading provider of world-class healthcare services with a footprint in various states such as Delhi-NCR, Haryana, Punjab, Uttarakhand, and Maharashtra. The organization uses the latest technology and cutting-edge research to provide the highest standards of medical services. The organization aims to deliver patient-centered services with excellence.


Key Issues

Our client faced a crucial issue in entering and reconciling the bulk of their patient data for government healthcare schemes while ensuring its accuracy and security. They performed these tasks manually, resulting in a slow turnaround time. Therefore, they needed an RPA solution to streamline the information and bring accuracy and security to their process.


Our Solution

As a first step, the client chose RPATech as the key enabler to automate their end-to-end CGHS and ECHS schemes. RPATech assessed the processes that bleed a considerable amount of time and resources and identified the areas for RPA implementation.

RPA solution was implemented as follows:

  • The bot accesses Outlook, reads the emails and extracts relevant information.
  • Then it logs into the CGHS and the ECHS portals, reads patient data, and verifies entry status.
  • After keying and reconciling the data, the bot sends either a successful completion mail to the authorized person or an exceptional mail to the user.


Automation Benefits

The client attained the following benefits with RPA implementation:

  1. Reduction in AHT (average handling time) by 65%-75%.
  2. Reduction in error rates by 100%.
  3. Overall process accuracy improved by 100%.
  4. Fast and accurate process efficiency.
  5. Transparency of processes improved.
  6. Human intervention minimized.


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