Industry: Healthcare
Department: Finance
Process: Medical Billing
90 hrs
saved per month
80%
faster billing process
Zero
errors
Client Overview
Innovaccer is a leading US-based health-tech company that enables healthcare providers, payers, and government organizations to bring their data to its full potential. While the company drives innovation across the healthcare ecosystem, its internal finance team was struggling with time-consuming and error-prone manual billing processes.
The Challenge
Innovaccer’s finance team is responsible for collating and processing patient data across six hospitals. This involved manually logging into multiple portals, downloading electronic medical records (EMRs), and uploading them to a centralized system. The process was not only labor-intensive but also prone to billing errors and staff fatigue.
Key pain points
- Frequent errors in medical reports and billing
- High manual effort leading to employee burnout
- Significant time consumption
- High data volume across multiple systems
The Solution
RPATech customized an intelligent automation solution that seamlessly integrated with Innovaccer’s digital ecosystem. The bot automatically:
- Uses computer vision and UI automation to log into web applications
- Downloads patient medical records and processes billing information through the electronic health record (EHR) platform
- Updates the data into PostgreSQL web portal
- Flags incorrect or mismatched information and alerts the human team via email
The automation solution developed by RPATech has significantly transformed our customer order management process. Delivering the order to our esteemed customers within the timeline is crucial for us. Yet, managing change requests in orders and errors in invoices were often challenging to deal with. We have witnessed significant efficiency and productivity gains from the solution, and now we are planning to replicate the solution to our other plants as well.
Deepak Singh
Deputy Manager, Denso
The Outcomes
- 90+ hours saved per month
- 80% faster billing process
- Zero errors in records and bills
- Daily real-time reporting
