Industry:
INSURANCE
Service:
extended workbench
TOOL:
MICROSOFT POWER APPS
15+
custom Power Apps delivered
Faster
process turnaround
Improved
accuracy and compliance
Client Overview
A leading life insurance company in India, serving millions of policyholders, wanted to accelerate its digital transformation journey. With a large workforce and complex internal processes, the organization needed a flexible and scalable way to modernize its operations while keeping control over delivery.
The Challenge
The client faced several challenges:
- High dependency on external vendors leading to delays in delivery and lack of control.
- Manual and paper-based processes across different departments slowed down operations and increased error rates.
- Limited in-house capacity to rapidly build and scale digital solutions.
They needed a solution that could help them build applications quickly, reduce operational bottlenecks, and empower internal teams with digital tools—without the overhead of large-scale outsourcing.
The Solution: Extended Workbench (EWB)
The client engaged with RPATech through our Extended Workbench (EWB) service, which provided them with a dedicated pool of skilled Microsoft Power Platform resources. Instead of traditional outsourcing, this model enabled:
- Team augmentation with direct control – Our experts worked as an extension of the client’s internal IT team.
- Rapid solution delivery – Continuous collaboration helped speed up the development lifecycle.
- Flexibility and scalability – Resources could be scaled up or down based on demand.
Using Microsoft Power Apps, our team helped the client design, develop, and deploy over 15 custom applications tailored to internal business needs.
The Outcomes
- 15+ custom Power Apps delivered, streamlining critical functions such as HR, Finance, Compliance, and Operations.
- Faster process turnaround – Tasks that previously took days were reduced to hours.
- Improved accuracy and compliance with automated workflows and reduced manual intervention.
- Cost efficiency by leveraging existing Microsoft 365 licenses, avoiding heavy investments in new software.
- Stronger ownership & governance as the client retained control of projects, unlike traditional outsourcing.
