Industry: CONSUMER GOODS
Department: FINANCE
Process: INVOICE PROCESSING
82%
reduction in TAT
100%
accuracy achieved
Enhanced
customer satisfaction
The Client
The client is a globally recognised consumer goods leader with a diverse portfolio of household brands and a vast distribution network across multiple countries. Given the scale and complexity of their business, managing vendor invoices efficiently is critical to their financial operations and supplier relationships.
The Challenge
The finance and accounts department was burdened with manual, repetitive invoice processing tasks. Every invoice had to be validated, reconciled with purchase orders, and posted into the ERP system by hand. This process was slow and prone to human error, leading to reporting inconsistencies, delayed vendor payments, and compliance risks.
Challenges faced
- High volume of invoices requiring manual data validation and entry
- Delays in invoice approval and posting, creating payment backlogs
- Greater risk of human error affecting financial accuracy
- Lack of visibility into invoice status across multiple regions
- Employee dissatisfaction with handling repetitive, low-value tasks
The Solution
RPATech implemented an intelligent RPA-driven invoice processing solution tailored to the client’s needs. The automation was designed to capture invoice data from diverse formats, validate details against purchase orders and GRNs, and post transactions directly into the ERP system with minimal manual oversight. Exception handling mechanisms ensured only flagged cases required human intervention.
Key aspects of the solution
- Automated extraction of invoice data from multiple sources and formats
- End-to-end validation of invoices against purchase orders and GRNs
- Seamless posting into the ERP system
- Exception management for mismatched or incomplete invoices
- Reduction of manual touchpoints for faster processing and improved accuracy
The Outcomes
- 82% reduction in turnaround time (TAT) for invoice processing
- Enhanced accuracy and reliability in financial reporting
- Improved vendor satisfaction through faster payments
- Stronger compliance with accounting policies and reduced risk of errors
- Finance team freed from repetitive tasks, enabling focus on higher-value initiatives
