Industry: Automotive
Department: Logistics
Process: Order Management
80%
time saved
100%
accuracy achieved
360°
visibility for stakeholders
Client Overview
Denso is one of India’s leading automotive manufacturers and suppliers, producing critical components for major automotive companies. With a high volume of daily orders, efficient order management was essential for streamlined operations.
The Challenge
Denso receives 600+ daily orders from clients, requiring five full-time employees from their logistics team to process orders across four daily shifts. These employees work across multiple applications to manage orders, create invoices, track shipments, and obtain approvals from various departments.
Key pain points
- Frequent invoice errors
- Time consuming
- High human resource dependency
The Solution
After a thorough analysis and mapping, RPATech realized the need for an unattended bot to handle orders 24/7 so that there are no more logjams and all orders are processed on time.
Our bot was developed with decision logic to handle various scenarios like customer order change requests and initiate notifications for stock refilling.
The automation solution developed by RPATech has significantly transformed our customer order management process. Delivering the order to our esteemed customers within the timeline is crucial for us. Yet, managing change requests in orders and errors in invoices were often challenging to deal with. We have witnessed significant efficiency and productivity gains from the solution, and now we are planning to replicate the solution to our other plants as well.
Deepak Singh
Deputy Manager, Denso
The Outcomes
- 80% time saved
- 100% accuracy achieved
- Employees reallocated to more meaningful work
- Total visibility for the stakeholders
