RPA Support and Maintenance: Ensuring Longevity and Performance 




RPA support and maintenance

Robotic Process Automation (RPA) is a transformative technology that automates repetitive and rule-based tasks, increasing efficiency and accuracy. However, the effectiveness of RPA is not just about implementation; it’s also about ongoing RPA support and maintenance. 

EY estimates that up to 50% of RPA projects fail. One reason for this failure is when tasks change. Therefore, to maintain the performance and longevity of your RPA projects, it’s crucial to leverage RPA support and maintenance services. 

This blog aims to provide: 

  • Understanding of RPA Support and Maintenance 
  • Key elements of RPA Support 
  • Key elements of RPA Maintenance 
  • Benefits of Effective RPA Support and Maintenance 

Understanding RPA Support and Maintenance 

RPA support is like a helping hand for Robotic Process Automation (RPA) systems. It involves regularly checking the system’s health, solving any problems that arise, and teaching users how to effectively use the RPA tools. The main goal is to keep the daily operations running smoothly and to minimize any interruptions. 

RPA maintenance involves regularly updating the software, adjusting the automated bots, and applying security updates. This helps to keep the software running at its best, protects it from security threats, and makes sure it continues to meet the needs of the business. 

Together, effective RPA Support and Maintenance not only improve system performance and extend the lifespan of RPA solutions, but they also enhance security and maximize return on investment. 

Key Elements of RPA Support 

  • Regular Health Checks: Effective RPA support revolves around regular health checks, which identify potential issues before they disrupt operations. 
  • Troubleshooting: Troubleshooting and resolving these issues promptly ensures continuity and effectiveness. 
  • User Training: User training and assistance are paramount to help users understand and use the RPA tools effectively. 

Key Elements of RPA Maintenance 

  • Regular Updates: It involves updating and upgrading software to incorporate new features and improvements. 
  • Bot Optimization: Bot reconfiguration and optimization ensure the automation processes stay relevant and efficient as business needs evolve. 
  • Security updates: Regular security updates are essential to protect against vulnerabilities and ensure data integrity. 

Benefits of Effective RPA Support and Maintenance

RPA Support and Maintenance

Effective RPA support and maintenance lead to improved system performance, increased longevity of RPA solutions, and enhanced security. These benefits translate into cost savings, increased productivity, and peace of mind for businesses. Let’s explore how this happens: 

Improved System Performance

With regular health checks, troubleshooting, and timely software updates, RPA support and maintenance ensures that the system continues to run optimally. Issues are addressed promptly, preventing slowdowns or disruptions that could impact productivity. Regular software updates also bring in new features and improvements that can enhance system efficiency. 

Increased longevity of RPA solutions

Proactive and ongoing maintenance helps to extend the lifespan of RPA solutions. By keeping the software and bots up-to-date and optimized, they remain compatible with evolving business needs and technological environments. This helps to preserve the value of the initial investment in RPA technology over a longer period. 

Enhanced Security

RPA Support and Maintenance also play a crucial role in securing the system. Regular security updates protect the system against emerging security threats and vulnerabilities. This is especially important because RPA systems often handle sensitive data and business processes. With effective maintenance, the system’s security measures are always at their strongest, safeguarding the organization’s data and operations from potential breaches. 


In conclusion, the importance of RPA Support and Maintenance cannot be overstated. It is a significant investment that ensures the longevity and performance of your RPA solutions, ultimately maximizing your return on investment in this transformative technology. 

How RPATech Can Help?

We’re a company specializing in Intelligent Automation, utilizing AI to improve your business operations. See our Services & Solutions section for our full range of offerings.

Alternatively, you can book a consultation with our experts who will assist in identifying the best solutions for your business challenges.

We also offer a half-day discovery workshop. Here, we identify ideal processes for automation within your business, assess the feasibility and complexity of automation, and guide you on starting your automation journey.

Check out our full range of services here.

Book a 1-hour consultation with our experts

Download the e-book to discover how software robots can transform your finance department and tackle its toughest challenges.