The Solution
After conducting a thorough analysis and mapping of the client’s order management process, we realized that they needed an unattended bot capable of handling orders 24×7. Our experts incorporated all inputs, applications, and flows involved in the process, ensuring that orders were being managed in a seamless manner.
We developed the bot with decision logic to handle various scenarios like customer order change request and initiate notifications for stock refilling. We took a proactive approach to developing the bot, ensuring scalability to handle future increases in orders or demand fluctuations.
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In exceptional cases, the bot promptly notifies the stakeholders via email. To reduce processing time, we trained the bot to trigger the print function and generate printouts of all necessary documents like e-way bills, green pass, and consignment cards.
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Business Outcomes